Mon - Fri: 6:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
CLOSED: New Years Day, Easter, Memorial Day, Labor Day, Thanksgiving and Christmas Day.Call Us!(650) 325-1280
4
Yelp

I got my brakes repaired here this weekend and was pretty pleased with the service. Tony answered the phone at 7:45am on Saturday when I called to inquire about bringing in my car and told me to bring in right in! I got there at 8 and was not the first car in line, but they seemed to have a good system. I again spoke to Tony about my front brakes that were in bad need of repair and he told me not to worry and that it would most likely be done by three. 10am= the diagnosis 1pm= the car was ready I couldn't pick it up on Saturday, but had no trouble getting it Sunday am. They recommended other services, but they seemed a bit pricey, so I'll do my homework and maybe be back soon. Overall, pretty good : )

5
Yelp

Great experience today. Stopped by without an appointment for a tire repair (slow leak). Tony had one of the guys take a look at it immediately. Julio did the job very carefully & quickly, and had me on my way in ~15 minutes. And all at a very reasonable price. When I have more serious car issues in the future, these guys will be my first stop.

5

When I went to pick up my truck at 5:30 this evening, the gentleman behind the counter gave me my invoice and I noticed it was not correct. The invoice charged me for two wheel alignments for a total amount of $129.95. Alan had told me he was going to deduct this amount from my invoice. The person behind the counter than told me I could not take my truck because he had no way of verifying Alan's remark. That is when he began getting huffy and raising his voice at me. I found this is to be very rude and disrespectful. So, I raised my voice at him and told him I was not leaving without my truck. He never made an offer to try to reach anybody to verify what I was saying. I insisted he get on the phone and call Alan, which he very hesitantly did. It is very disappointing to end my day dealing with someone who, rather than taking the iniative to find an answer, would rather cause a confrontation with a customer. I understand you have rules in your business, but a well run business that purports to offer good customer service should realize that sometimes the customer is right. It is not like I am a first time customer. You have worked on our vehicles for years. You also provide service to my son, Michael Lindquist's and his wife Parrie's cars as well. Thanks for reading this and I look forward to hearing from you. Yvonne Cunningham

Hello, I have made all new policy's because of this situation.Please except my apology. Thank you! Dan Bajada Manager

- Menlo Atherton Auto Repair
5

Stands back from the kyeobard in amazement! Thanks!

Thank you!

- Menlo Atherton Auto Repair
5

I would like to thank MA Shell for a great job on fixing my 2008 535i BMW. They fixed the vehicle all in one day and less than half the cost of the what the dealer wanted. Dan, Allen and Tony we're very professional and knowledgeable on my car I would definitely use them again and recommend them to my friends and family. Kelly

Thank you for your review we really try hard. Dan

- Menlo Atherton Auto Repair
5

Thanks again for the work you did on my car, the service was good the work was great and fast, I got my car back in a shorter period of time than expected. I hope to business with you again. Thank you.

Thank you so much for the review.

- Menlo Atherton Auto Repair
5

Thank you so much for outstanding service !

Thank you!!

- Menlo Atherton Auto Repair
5

Last Thursday was my first visit to see about repairs needed on my car and I was impress by the good and honest service.

Thank you for the review. We try very hard.

- Menlo Atherton Auto Repair
5

Tony and the crew are wonderful. Refreshingly attentive and honest! Worth the drive for great service for my BMW. Cheers and Thanks.

Thank you for the review.We really appreciate it!

- Menlo Atherton Auto Repair
5

Usual 5 star service!

Ted, Thank you for all the years you have been coming here! Your the best!

- Menlo Atherton Auto Repair
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