Honest, friendly, down-to-earth. We always go here for any serious repairs if we possibly can. They've been tested over and over by our family--they always recommend the cheapest repair or tell you that you don't need it or say exactly how long you can go with something before it'll need attention. They're actually honest, and I'm sorry to insult the whole auto repair industry by repeating that over and over like M-A Shell are some kind of shining exception to the average cesspit of auto repair dishonesty... but they are. To balance that out, though, they're crammed with customers constantly and it takes pretty much a day for anything to get done on the weekend. EDIT: I should add, after reading the other reviews, that I don't think they're catering to the rich only---we've been going to M-A Shell since we were po' and they've always been great.