Honest, knowledgeable, friendly. Did I mention honest? As I've mentioned before in other reviews, I am the woman-in-charge when it comes to anything mechanical in our family. This includes anything related to both our cars. I'm not a mechanic, but I know what I'm talking about when it comes to autos. I've been badly burned (and seriously insulted) by other mechanics who assume that since I'm a woman, I can't possibly know anything about cars. Dan and Alan at Menlo Atherton Shell don't care about my sex. They only care about doing their job and doing it right. They speak to my level about the repairs needed and what it will cost. I've gone to other places (just on a whim) to get second opinions, and M-A Shell always comes out cheaper and with a more conservative view towards repairs. Two thumbs up. They're careful to give you a reasonable time frame as to when your car will be repaired. It can take a while, but they always keep you in the loop about what's going on, what parts need to be ordered, and when you can expect everything to be done. I can't say enough good things about this place.