I bring my Lexus and BMW here for all sorts of maintenance work. Sure, it's a gas station and they don't have a fancy lounge, loaners, or shuttle service but they are staffed by honest, hard working guys. If you want to wait half an hour to check in your car for an oil change and smarmy sales types who talk too much, go to the dealer. Otherwise, come here. To be fair though, the Lexus Service Center in San Jose is great but it's too far from Menlo Park.